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ITSM Process Manager SAM / HAM Miejsce pracy: Wrocław Rekrutujemy dla Our client, is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.This is a unique opportunity for a driven professional to lead a high-impact initiative and shape the future of IT delivery in a key global market. Technologie u pracodawcy Wymagane ServiceNow Flexera Snow BMC Helix HPSM MS Visio MS Project Twój zakres obowiązków Lead the planning, development, and deployment of allocated ITSM processes and practices with a focus on operational excellence and service quality. Cooperate with other ITSM Process Managers within Service Management Office to foster standardised approach towards Service Management practices within Service Management and Delivery. Support capacity planning to ensure the IT organisation will meet the ITSM practice demands and ITSM practice is lean and adequately tailored. Define key performance metrics and own the optimisation and enhancements of ITSM processes and practices to ensure performance, scalability, reliability, and compliance. Support IT Services performance investigations to ensure their high availability, reliability, and quality assurance. Track latest trends in IT Service Management and technology to drive ongoing improvements and increase the value of ITSM processes and practices. Ensure compliance with company policies and industry standards. Wymagania pracodawcy Excellent understanding of IT Service Management processes, practices, and automations. Experience in design, implementation, and management of ITSM process and practices. Advanced proficiency across standard ITSM practices (e.g., incident management, problem management, change management, etc.) and experience with relevant tools (e.g., ServiceNow, Flexera Snow, BMC Helix, HPSM, MS Visio, MS Project, etc.). Experience in day-to-day ITSM process management, governance reporting, and operational activities. Strong willingness to learn and adapt to new technologies and methodologies. Strong problem-solving skills, attention to detail, and commitment to delivering high-quality work. Excellent written and spoken communication skills with high English language proficiency. Ability to work collaboratively in a geographically dispersed team and environment. Pracodawca oferuje New IT Hub - inhouse role. A dynamic and collaborative work environment focused on innovation. Flexible working arrangements within a hybrid model. Competitive salary based on your skills and experience. Access to private medical care and wellness programs. Opportunities for professional development, including training and certifications. A modern office located in Wrocław. Michael Page Our client, STENA AB Group is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.This is a unique opportunity for a driven professional to lead a high-impact initiative and shape the future of IT delivery in a key global market.