For the project that we are working on with our foreign partner, we are looking for ITSM Practice Manager. You will work across all the functional areas within the IT and ensure processes within your scope are defined, implemented, adhered to and aligned with business needs.
responsibilities :
Responsible for the further development and optimization of established practices, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies
Crate / redesign Change Enablement and Release & Deployment practices, communicate and enforce them effectively across IT, track performance, report on process quality and drive continuous improvement
Iteratively improve technical and organizational processes and cross-collaboration
Requirements engineering for the practices in scope for ITSM enablement platform and collaborate closely with technical team for their, refinement, planning, validation (testing) & production rollout
Provide process guidance and trainings – both internal and external – and enforce process compliance
Establish process KPIs, produce and provide regular reports to management and various IT delivery units
Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs
Actively contribute to ITSM projects at an operational and strategic level and drive continuous process improvement
You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time
Drive Process standardization, enforcing ITIL best practices
requirements-expected :
Hold a university degree in IT and/or relevant professional experience in the IT sector
Several years of experience in the area of IT Service Management in ITIL driven corporate environment
At least 5 years proven track record in Change enablement and/or Release & Deployment process design, implementation, enforcement, continuous improvement
Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred)
Good understanding of modern IT infrastructure and application architecture
ITIL certification (Foundation is a must, advanced levels are considered an advantage)
Ideally, you have already gained experience in applying ITIL practices in DevSecOps environment or have been part of Agile / DevSecOps transformation
Strong analytical skills and communicate convincingly and confidently with both technical and business stakeholders, including ability to successfully pass on a message to large audiences
Agile mindset and a high level of quality awareness, enjoy sharing your know-how and are confident in dealing with both face to face and virtual collaboration
Ability to shape change positively and constructively
Very good English and Polish
offered :
We are open and honest and we solve problems instead of generating them
Maybe it’s obvious, but we really respect our employees and associates. We used to be software developers, too, and we appreciate that job!
A small team
An international working environment and international projects
Private medical care
Sports card
Training courses
Work that is 100% remote (unless you prefer another system)
