Informacje o stanowisku

ITIL Service Delivery Manager with German

Ref. No: 510809

Location: Wroclaw, PL

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted, and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries in more than 53 countries.

We are currently looking for an ITIL Service Delivery Manager with German .

Key information about the role:

• Service Excellence : You’ll lead a team of dedicated professionals, ensuring the highest standards of service delivery. Your focus will be on maintaining efficient processes, minimizing downtime, and exceeding customer expectations.
• Main contact for the customer : You will be responsible for addressing and resolving process related customer queries and escalations.
• Shift Flexibility : Our team operates on a rotating shift basis, covering both mornings (6 am – 2 pm) and evenings (10 am – 6 pm). This flexibility allows for work-life balance and ensures optimal coverage.
• On-Call Commitment : As part of our commitment to reliability, you’ll participate in an on-call rotation, providing support 24/7. Your expertise will be critical during emergencies and planned maintenance.
• Weekend Work : We believe in shared responsibility. You’ll join the team in planned weekend work, ensuring our services remain uninterrupted.
• Hybrid Work Environment : We understand the importance of flexibility. Whether you prefer remote work or a hybrid setup, we accommodate your needs.

Your responsibilities:

• Ownership of one or more ITIL processes.
• Solid leadership skills to collaborate with the team and set priorities/requirements.
• Coordination of complex and escalated changes.
• Customer contact for processes and escalations.
• Managing a team of database administration and development support.
• Operational control and planning.
• Availability Management.
• IT Service Continuity Management.
• Project Management.
• Finance Management.
• Reporting.

Our requirements:

• German (C1).
• ITIL experience.
• Excel intermediate.
• Experience with ITSM tools (ServiceNow, OSMQ, Remedy, Jira).
• Confluence knowledge.

Nice-to-have:

• ITIL IT Service Management Certificate.
• Prince Certificate.
• Finance Management.
• Wellbeing programs & work-life balance - integration and passion sharing events.
• Private medical and dental care.
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program.
• Courses and certifications e.g. Google Cloud, AWS, ITIL.
• Conferences and Expert Communities.
• Gift packages for special occasions: Easter, Christmas, Children’s Day.
• Appreciation for seniority: additional days off, Atos Jubilee gifts.
• Charity and eco initiatives.

Your benefits could vary depending on employment contract type.

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