Informacje o stanowisku

Responsibilities

1. Lead and manage IT service operations, ensuring alignment with ITIL best practices.
2. Oversee the design, implementation, and continual improvement of ITIL processes such as Incident, Problem, Change, and Service Request Management.
3. Manage day-to-day operations of IT services, ensuring high availability, performance, and stability.
4. Develop and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with internal and external stakeholders.
5. Ensure effective IT service continuity and disaster recovery planning.
6. Collaborate with technical teams to ensure that service management processes support business needs, aligning operational efficiency with corporate goals.
7. Provide leadership to operations teams, mentoring staff and driving continuous improvement initiatives.
8. Track and report on key performance indicators (KPIs) for IT operations and service delivery.
9. Manage vendor relationships, ensuring that third-party services meet contractual obligations and performance standards.
10. Ensure compliance with relevant regulatory requirements and company policies.

Qualifications

• Successfully completed university studies in (business) informatics, mathematics, physics or similar.
• Expertise in managing large-scale IT operations, including infrastructure, application support, and end-user services.
• Experience in managing complex incidents and driving root cause analysis for problem resolution.
• Strong background in implementing and enforcing change management procedures to minimize service disruptions.
• Experience in managing relationships with third-party service providers and ensuring service delivery as per contracts.
• Knowledge of IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or equivalent as well as ITIL v3 or ITIL 4 certification required on Expert level.
• Experience with planning and executing IT disaster recovery scenarios.
• Very good communication skills in English.
• Open to work in a hybrid mode, with 2-3 days at our office in Katowice.

About Red Reply

Red Reply, the Reply Group company specializing in Oracle Cloud solutions and Oracle Cloud Partner of the Year 2014, 2015, 2016, is the first provider in Germany to operate the new Oracle Cloud Machine for customers. As a leading Oracle Cloud partner, Red Reply migrates its customers mission critical enterprise applications to the Oracle Cloud or OCM and operates them as a Full Managed Service according to DevOps or classic methods.

How to become a Replyer

You found an opportunity that suits you and your abilities? Perfect! Use our application form to send us your resume and credentials. Once we received your documents, you will get a confirmation via email.

We will now review your application and come back to you as soon as possible. If it’s a match, we will contact you for an interview.

Is it a fit? Do we match your expectations? What about the job requirements and the workplace? All that will be covered in the interview. If more than one Reply company is suitable for you, you have the possibility to participate in several interviews!

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