IT&D Senior Business Analyst, AI and Automation (Fixed-term Contract)

Join to apply for the IT&D Senior Business Analyst, AI and Automation (Fixed-term Contract) role at Reckitt.

We are Reckitt, Home to the world’s best‑loved and trusted hygiene, health, and nutrition brands. Our purpose is to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT&D you’ll be a force for good, championing cyber security, defining how we harness technology to improve our business, or working with data to guide innovation of consumer‑loved products.

Working globally across functions, you’ll own your projects and processes from start to finish, with influence and visibility to achieve what needs to be done. If you bring ideas to the table, you’ll get support and investment to make them happen.

Your potential will never be wasted. You’ll get the space and support to take your development to the next level. Every day, you’ll have opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. Because our work spans so many businesses, from R&D to Sales, you’ll keep learning exciting new approaches.

About The Role

We are on a journey to exploit the most impactful AI and automation solutions to assemble applications that assist our colleagues in specific daily activities. You will support the transformation of their processes, unleashing the potential of Reckitt R&D teams through technology.

You’ll be responsible for supporting the Product Manager and team in realizing the product strategy through incremental improvements, designing business scenarios and use cases. You’ll partner with stakeholders to elicit, analyse, document, and manage product requirements. You’ll collaborate with Product Team members to elaborate those requirements and test whether they are satisfied by product increments. You’ll enable product adoption by delivering training to end users or relevant stakeholders (e.g., support teams).

Your responsibilities:

• Elaboration, analysis, documentation, and testing of product requirements (e.g., features, user stories).
• Preparation and delivery of product user guides and training materials to end users and support teams.
• Design of business scenarios, process flows, and use cases to maximize product adoption/value.
• Identification of relevant security, architectural, legal regulations, compliance requirements for AI product development and industry best practices.
• Liaison with the Product Team and the business community to elaborate product requirements.
• Support the Product Manager with the development and execution of the product strategy.
• Collaborate with Data Scientists to develop bespoke analytical models which satisfy business needs.
• Coordinate with UX/UI Designers, Architects and Platform Team Members to align on product requirements.
• Write prompts and guide development team (functionally).
• Maintain a working relationship with selected vendors/suppliers involved in delivery, testing, and support services.
• Define KPIs and test protocols with Product Manager and support monitoring solution value with end users.
• Preparation and monitoring of metrics, including product utilisation and satisfaction rates (e.g., NPS, number of end users, intensity of product usage), training surveys, stakeholder and user feedback.

The experience we’re looking for

• Degree qualification in science or IT subject, or life science background or related discipline.
• Strong business domain knowledge and business acumen, familiar with IT standards and controls.
• Abreast of latest technology trends and opportunities/risks they present to the business domain.
• Experience analysing and breaking down problems and information using structured frameworks and methodologies.
• Knowledge regarding AI technologies.
• Basic knowledge of software engineering, data management, information risk, security guidelines, and architecture standards.
• Competent user of requirements management tools.
• Attention to detail.
• Excellent written and oral communication skills.
• Good organisational skills.
• Ability to work to tight timelines under high pressure.
• Ability to manage multiple concurrent tasks in a high‑paced environment without supervision, with ability to set direction and manage with hands‑off approach.
• Ability to remain calm when under pressure.
• Excellent listening, interpersonal, written and verbal communication, and presentation skills.
• Flexibility in analytical thinking, with creative and pragmatic problem‑solving skills to fulfil customer needs with high quality and continuous service improvement.
• Excellent understanding of the organisation’s goals and objectives with strong commercial and business awareness.

Skills for success

Platform Engineering, Agile Best Practices, User Experience Design, Compliance Management, Communication and Collaboration, Problem Solving, Attention to Detail, Mentoring and Coaching, Cloud Computing, DevOps, Containerisation, AWS, Azure, Docker, Kubernetes.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short‑term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitts pay for performance philosophy.

Equality

We recognise that in real life, great people don’t always “tick all the boxes.” That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status, and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Seniority level: Mid‑Senior level

Employment type: Contract

Job function: Information Technology

Industries: Consumer Goods Rental

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