Overview
We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal. Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers. Together, we turn ideas into action—let’s get started!
We are looking for an Italian VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.
Responsibilities
- Being able to search and find solutions to customers’ issues
- Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
- Monitor customers’ performance and behaviour in order to evaluate bonus crediting
- Ensure that products’ compliance is being followed according to relevant regulations
- Previous experience as a Sales agent will be considered as an advantage
- Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)
Requirements
- Proficiency in English and Italian both written and spoken
- Proactive person with good support / sales skills
- Strong communication and negotiation skills
- Attention to details
- Previous experience will be considered as an advantage
Why you should join us
- Official employment and full medical insurance
- Competitive salary and attractive bonus scheme
- Working in a dynamic International company
- Birthday celebration present
- Ability for career and professional growth within the company
- Sportscard (Multisport) - partly covered & team-building events and activities
- Sunny, spacious office
- Wedding and newborn gifts
- Time for proper rest and 20-26 working days of annual vacation, maternity leave support
Bold moves start here. Make yours. Apply today!
Seniority level
Employment type
Job function
- Sales and Business Development
Industries
- Gambling Facilities and Casinos
