As a Windows Care Engineer, you will provide 2nd and 3rd level support for Windows servers (2012, 2016, 2019, 2022, and later) in a complex and hybrid infrastructure.
responsibilities :
Handle requests, incidents, problems, and changes across both Production and Non-Production environments
Manage network shares, backups, restores, and related infrastructure components
Contribute to strategic infrastructure projects and roadmap planning
Apply Microsoft security patches using Ansible and other automation tools
Provide support during business hours (08:00–18:00 CET)
Participate in on-call support outside business hours for Production systems (Watch Duty rotation)
Weekend work as part of a scheduled rotation
requirements-expected :
Technical Requirements
Proficiency in PowerShell and knowledges of Ansible
Good knowledges of Microsoft Patch Management solutions (WSUS, Windows Updates, Azure Update Manager)
Experience with Windows Server (2012–2022+) in virtualized environments (e.g., VMware)
Solid understanding of Group Policy, File Servers, Active Directory, Networker, Cohesity, DNS, NAS, and SAN
Familiarity with clustering solutions (e.g., Failover Cluster, Always On) and server hardware (e.g., HP, Vblock)
Good understanding of TCP/IP networking fundamentals
Experience with Infrastructure as Code practices
Fluency in English, both written and spoken
Soft Skills
Fast learner with strong self-directed motivation
Adaptable to fast-changing environments
Organized and efficient in operational contexts
Calm under pressure with a constructive mindset
Team player with strong communication skills
Analytical thinker with a structured approach to problem-solving
Familiarity with Agile methodology is a plus
Solution-oriented and focused on delivering value to internal and external clients
offered :
A friendly, collaborative, and supportive team
Daily challenges that keep work exciting and meaningful
Continuous learning through hands-on experience and knowledge sharing
Opportunity to work with modern technologies as part of Euroclear’s infrastructure transformation
benefits :
private medical care
sharing the costs of professional training & courses
