responsibilities :

We are seeking a highly skilled and experienced ‚Global User Support Coordination Manager. The successful candidate will be responsible to oversee and manage end to end IT support operations in our QIAGEN Poland locations.
-Steer and manage our IT outsourcing partner and ensure seamless coordination to drive support activities for 2 Poland sites each in Wroclaw and Gdansk.
-Regular governing of IT support activities, identifying actionable insights to address support challenges and areas for improvement, while ensuring adherence to organizational standards and global IT objectives.
-Collaborate with local business leaders to understand their priorities & needs and coordinate with relevant stakeholders to translate those needs into actionable IT operational strategies.
-Lead and develop the local IT support team, ensuring resource allocation and task prioritization based on business impact and compliance, further fostering a culture of excellence.
-Maintain effective and structured communication channels between local IT and central IT teams to ensure the smooth implementation of IT policies.
-Manage high-priority and critical escalations by driving the local IT team and collaboration with responsible service managers to ensure timely resolutions and root cause analysis.
-Oversee the local execution of IT projects and security initiatives, ensuring alignment with IT Operation & Infrastructure goals, efficient resource utilization, and compliance with organizational standards.
-Ensure systemic improvements in IT support quality by leveraging business feedback and industry best practices, further driving long-term service optimization and enhancing customer satisfaction.

requirements-expected :

-Proven experience of at least 3 years in managing IT support operations, preferably in a multinational environment.
- Bachelor degree.
- Strong leadership and team development skills.
- Excellent communication and collaboration abilities.
- Exceptional problem solving and analytical abilities.
- Strong knowledge of IT services management, preferably ITIL V4 certified.
- Familiarity with industry best practices for IT support process improvements.

offered :

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
We offer:
- Possibility to develop in an international company
- Training and development programs
- Private medical care
- Group Life Insurance
- Multisport card
- Flexible benefits platform
- Language classes
- Pension Scheme (PPE) after 12 months
- Childcare subsidy
- Happy Monday :)
- Friendly atmosphere
- Casual dress code
- Attractive location (Sky Tower)
Please make sure to send an English version of your CV!
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.