Informacje o stanowisku

technologies-expected :

• Active Directory
• Google Workspace
• Jira
• Confluence

• We are currently in search of a dedicated IT Technical Support Specialist to strengthen our team. As a crucial member of our Service Desk Department, you will play a pivotal role in ensuring the smooth and efficient operation of our technological infrastructure. Your primary responsibility will be to provide comprehensive technical assistance and support to our employees, addressing their IT-related issues and inquiries in a timely and professional manner. This includes troubleshooting hardware and software problems, resolving network connectivity issues, assisting with application usage, and guiding best practices.

• Provide remote technical support for hardware and software issues for over 3,200 users across 15 countries within the Ziegler Group.
• Respond promptly to technical support requests via the ticketing system (Jira Service Management), phone, email, or internal communication channels.
• Troubleshoot and resolve issues related to Microsoft Windows, Google Workspace, and other internal business applications.
• Create, manage, and maintain user accounts and access rights.
• Perform scheduled configuration tasks and support system or software deployments.
• Ensure all incidents and service requests are resolved within defined SLAs, delivering accurate and timely solutions.
• Document all support activities in Jira Service Management.
• Create and maintain internal documentation in Confluence.
• Collaborate with second- and third-level support, as well as other IT teams, to resolve issues and deliver appropriate solutions.
• Support audio/video conferencing systems and provide assistance for virtual meetings.
• Be available to work in a rotating shift schedule (between 7:30 AM and 6:00 PM) and participate in scheduled bank holidays (Monday to Friday only).

• 2 years of experience in an IT support, helpdesk or service desk role
• Proficiency with Microsoft Windows operating systems
• Hands-on experience with PC, laptops, mobile devices
• Familiarity with Active Directory, Google Workspace, Networking
• Experience troubleshooting technical issues with devices
• Strong skills in remote troubleshooting of hardware and software issues
• Ability to quickly learn and support proprietary and business-specific technologies
• French – minimum B2 level (mandatory)
• English – minimum B2 level (mandatory)
• Strong customer service orientation and ability to communicate effectively with users at all organizational levels, including those with diverse or high expectations
• Ability to work independently as well as collaboratively within a team environment
• Capable of performing well under pressure and managing multiple tasks through effective prioritization
• Quick to learn, with a proactive, self-motivated approach to challenges

• Interesting work in an international environment
• Comprehensive benefits package
• Opportunities for professional development
• Necessary tools to do the job
• Highly professional and supportive work environment
• Stable employment in a growing and future-oriented company

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• integration events
• no dress code
• extra social benefits
• pre-paid cards
• charity initiatives
• work anniversary celebration

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