The ideal candidate is someone who worked in technical support previously (ideally L2/L3), has some technical awareness and is fluent in English.
Responsibilities:
● Monitoring and debugging Beta community bug reports, suggestions and forum posts
● Releasing Beta-staged versions to the community via Centercode
● Identifying important and critical issues to track and report about to internal team
Minimum Qualifications:
● High level English speaker - be able to write and communicate verbally in proficient English, using technical and testing related terminology
● 1+ year in L2 Technical Support or 1+ year in manual QA
● Familiarity with bug tracking systems and test management tools
● Task oriented - able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements
Preferred Qualifications:
● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)
● Experience utilizing log files to debug and analyze issues
● Experience in operating test tools and conducting analysis of test data
● Good understanding of Client-Server architecture