Manage and carry out IT implementations and projects for internal functional teams and operations
Becomes subject matter expert for individual IT products and cascades expertise to the rest of the ETO
Drive productivity by IT Tools implementation
Plan and drive infrastructure upgrades, changes and improvements
Suggests areas for improvement in internal processes along with possible solutions
Leads internal teams/task forces
Participates in planning IT projects/ strategies
Ticket Management System handling
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
Identifies resources needed and assigns individual responsibilities
Manages day-to-day operational aspects of a project and scope
Understand the business processes of Operations Team and translate the requirements into technical solutions
Participate actively in implementing, deploying and updating of infrastructure and applications (together with the dedicated team) as for the functional specifications based on the business requirements
Ticket Management System handling
Cooperation with 1st & 3rd line support team and 3rd party staff to coordinate IT activities
Facilitates team and client meetings effectively
Holds regular status meetings with project team
Provides help and consulting for existing system/program maintenance
Provides help to IT SME to solve queries of the given field of specialization
requirements-expected :
Proven Experience working within IT Domain field
B.E/MCA Degree
Strong Program Management skills
Strong time management and resources management skills
