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IT System Analyst | f/m/d
  • Warsaw
IT System Analyst | f/m/d
Warszawa, Warsaw, Masovian Voivodeship, Polska
ERGO Technology & Services S.A.
24. 12. 2025
Informacje o stanowisku

responsibilities :


  • gathering, analyzing, and engineering requirements for voice platform initiatives (e.g., call flows, bots, integrations, backend services)
  • leading the creation of user stories, epics, and acceptance criteria, ensuring they are developer-ready and testable
  • collaborating with Scrum teams to support effort estimation, sprint planning, and backlog grooming
  • acting as the bridge between business, product, and technical teams to validate feasibility, priority, and value
  • supporting the Product Owner in prioritizing and refining the backlog, ensuring stories reflect actual stakeholder needs
  • preparing clear and concise documentation in Confluence, tracking progress in Jira, and providing input to delivery dashboards
  • facilitating clarification sessions, retrospectives, and daily stand-up contributions as needed

requirements-expected :


  • fluency in English
  • 5+ years experience in business analysis, requirements engineering, or product delivery in IT-run projects
  • deep understanding of Agile delivery, especially Scrum ceremonies and estimation techniques
  • experience supporting voice platforms, conversational AI, or customer engagement technologies
  • strong facilitation skills — able to drive clarity in complex, cross-functional setups
  • technically comfortable: understands APIs, backend systems, data flows
  • collaborative, detail-oriented, and capable of managing multiple stakeholders

offered :


  • Lets be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
  • Lets be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
  • Lets be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
  • Lets be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
  • Lets be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
  • Lets be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • integration events
  • employee referral program
  • charity initiatives

  • Praca Warszawa
  • Administrator IT Warszawa
  • Specjalista ds. bezpieczeństwa IT Warszawa
  • Warszawa - Oferty pracy w okolicznych lokalizacjach


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