Informacje o stanowisku

responsibilities :

• Provide L1/L2 technical support via phone and ticketing system.
• Diagnose and resolve software, hardware, network, and connectivity issues.
• Offer support for Windows OS, O365, Citrix, and mobile devices.
• Manage user accounts, email accounts, and password resets.
• Perform routine maintenance on laptops, desktops, and printers.
• Escalate complex issues to appropriate technical teams.
• Ensure accurate documentation of incidents in the ITSM tool.
• Deliver excellent customer service and maintain clear communication.

• 2-5 years in IT support/service desk environments.
• Experience with Active Directory, O365, Citrix, Windows OS.
• Basic knowledge of LAN/WAN, internet troubleshooting, and mobile OS (Android/iOS).
• Strong communication skills in English + Swedish.
• Customer-focused, proactive, and solution-oriented, with familiarity with Jira Service Desk, Windows Server, VoIP, Exchange, or VMware being a plus.

• Full remote work flexibility.
• Opportunity to work in a multilingual, international environment.
• Professional growth and development opportunities.
• Collaborative and supportive work culture.

• sharing the costs of sports activities
• life insurance
• flexible working time

Warszawa - Oferty pracy w okolicznych lokalizacjach