Poznań, Poznań, Greater Poland Voivodeship, Polska
Sii Sp. z o.o.
16. 3. 2025
Informacje o stanowisku
technologies-expected :
Windows Server
technologies-optional :
ServiceNow
ITIL
about-project :
We are looking for an IT Support Specialist with French, English and Polish languages. You will be providing IT support to one of the major players in the aerospace/defense sectors in US and Canada, also supporting other international locations.
You will be working 10-hour shifts, 4 days a week, during afternoons and evenings.
responsibilities :
Provide technical support for internal and external users, resolving issues related to hardware, software, networks, and telecommunications
Diagnose and troubleshoot technical problems based on user reports, leveraging expertise and historical data to identify solutions
Escalate complex cases to appropriate specialists
Ensure prompt and effective issue resolution while adhering to service level agreements (SLAs)
Log and track support requests using relevant tools, maintaining accurate records
Offer remote support for VPN users and assist with mobile devices, encrypted USBs, and secure network accounts
Maintain and update documentation, including technical procedures and processes
Communicate system alerts and outages to users as needed
requirements-expected :
Good knowledge of Microsoft tools and systems
Proactive and eager to learn from colleagues
Strong team player with the ability to work independently
Excellent written and verbal communication skills in French, English, and Polish
Proven ability to deliver exceptional customer service
Strong telephone etiquette and professional communication skills
Residing in Poland required
offered :
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People