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IT Support Specialist with French and English
  • Poznań
IT Support Specialist with French and English
Poznań, Poznań, Greater Poland Voivodeship, Polska
Sii Sp. z o.o.
16. 3. 2025
Informacje o stanowisku

technologies-expected :


  • Windows Server

technologies-optional :


  • ServiceNow
  • ITIL

about-project :


  • We are looking for an IT Support Specialist with French, English and Polish languages. You will be providing IT support to one of the major players in the aerospace/defense sectors in US and Canada, also supporting other international locations.
  • You will be working 10-hour shifts, 4 days a week, during afternoons and evenings.

responsibilities :


  • Provide technical support for internal and external users, resolving issues related to hardware, software, networks, and telecommunications
  • Diagnose and troubleshoot technical problems based on user reports, leveraging expertise and historical data to identify solutions
  • Escalate complex cases to appropriate specialists
  • Ensure prompt and effective issue resolution while adhering to service level agreements (SLAs)
  • Log and track support requests using relevant tools, maintaining accurate records
  • Offer remote support for VPN users and assist with mobile devices, encrypted USBs, and secure network accounts
  • Maintain and update documentation, including technical procedures and processes
  • Communicate system alerts and outages to users as needed

requirements-expected :


  • Good knowledge of Microsoft tools and systems
  • Proactive and eager to learn from colleagues
  • Strong team player with the ability to work independently
  • Excellent written and verbal communication skills in French, English, and Polish
  • Proven ability to deliver exceptional customer service
  • Strong telephone etiquette and professional communication skills
  • Residing in Poland required

offered :


  • Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
  • Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
  • We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
  • Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
  • Comfortable workplace – class A offices or remote work
  • Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
  • PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
  • Investment in your growth – meetups, webinars, training platform and technology blog – you choose
  • Fantastic atmosphere created by all Sii Power People

  • Praca Poznań
  • Administrator IT Poznań
  • Specjalista ds. bezpieczeństwa IT Poznań
  • Poznań - Oferty pracy w okolicznych lokalizacjach


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