Informacje o stanowisku

about-project :

• Location: Katowice, Opole, Lublin - hybrid work model
• Working hours: Monday-Sunday (different shifts between 7:00 - 22:00, 7 or 8 hours per day)
• Languages: English & French
• Type of employment: long-term contract of employment
• Level: Mid
• Salary: 6000 - 6600 PLN gross

• Act as the first point of contact for IT support requests
• Provide user support via phone, email and ticketing tools
• Resolve or escalate incidents according to procedures and SLAs
• Document solutions and follow up on tickets
• Handle high-priority incidents and user account management
• Collaborate with internal IT teams and key users

• Fluent in French and English
• Experience in IT support/service desk area
• Knowledge of operating systems and common business applications
• Strong communication, problem-solving and teamwork skills

• Full-time job agreement based on employment contract
• Private medical care
• Life insurance
• Multisport card
• Access to several learning platforms

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• dental care
• extra social benefits

Kraków - Oferty pracy w okolicznych lokalizacjach