Provide first and second-level technical support through phone and ticketing systems.
Troubleshoot software, hardware, networking, and connectivity issues.
Support Windows OS, O365, Citrix applications, and mobile devices.
Administer user accounts, emails, and password management.
Conduct regular maintenance on computers, laptops, and printers.
Escalate unresolved technical problems to higher-level support teams.
Keep thorough documentation of all incidents and solutions using ITSM tools.
Ensure high-quality customer service with clear communication.
requirements-expected :
2-5 years of experience in IT support or service desk roles.
Hands-on knowledge of Active Directory, O365, Citrix, and Windows OS.
Familiarity with LAN/WAN networks, internet troubleshooting, and mobile operating systems (Android/iOS).
Excellent communication skills in English and Danish.
Customer-oriented mindset, proactive approach, and problem-solving skills, with familiarity with Jira Service Desk, Windows Server, VoIP, Exchange, or VMware considered a plus.
offered :
100% remote work setup.
Chance to work in a multicultural, international environment.
Opportunities for professional growth and skill development.
