Białystok, Białystok, Podlaskie Voivodeship, Polska
Sii Sp. z o.o.
5. 9. 2025
Informacje o stanowisku
technologies-expected :
Active Directory
Microsoft 365
Windows Server
Microsoft Office 365
about-project :
We are looking for an IT Helpdesk Support Specialist (L1/L2) with French to support our client in the financial and business advisory sector. In this role, you will provide technical assistance to internal teams and clients, ensuring efficient issue resolution and delivering a high level of user satisfaction.
Join us now!
responsibilities :
Handle and resolve user requests through phone, email, or ticketing platforms
Diagnose and fix hardware, software, and network problems (L1/L2)
Forward more advanced incidents to senior IT teams when required
Document solutions and maintain knowledge base for recurring issues
Deliver basic user training on IT tools and best practices
requirements-expected :
1–3 years of hands-on experience in IT support (L1/L2)
Good command of French is required (command of English is a plus)
Degree or diploma in IT or a related field
Practical knowledge of Windows, Active Directory, O365, M365, and fundamental networking (TCP/IP, DNS)
Experience with ticketing systems
Excellent communication skills with a customer-focused mindset
Residing in Poland required
offered :
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People