Informacje o stanowisku

IT Support Specialist

Boost your career with us at Polpharma Biologics, a biopharmaceutical company with state-of-the-art facilities across Europe. Operating across international centers of excellence specialized in cell line development, product and process development, clinical manufacturing, commercial scale production, and regulatory affairs, allows us to work and partner on our in-house biosimilar pipeline and at the same time provide top-quality contract development and manufacturing services to the industry.

Together we develop medicines, offering a new hope to patients suffering from serious diseases. We create a passionate and friendly workplace environment. Join us!

The IT Support Specialist is responsible for resolving current issues with IT equipment, software, and infrastructure.

Your duties will include:

• Receiving and logging user problem reports, initial prioritization, root cause analysis in the ServiceNow platform;
• Independently diagnosing and resolving most user problems, IT equipment faults or directing to the appropriate service/support group;
• Installing and configuring hardware, software, and peripherals;
• Assisting users with current issues (e.g. file recovery, granting access, starting systems);
• Creating documentation of IT systems used in the organization;
• Managing user accounts, groups and computers in AD/AAD;
• Participating in IT projects as a team member;
• Managing the Microsoft Office 365 service;
• Managing remote software distribution and monitoring systems;
• Supporting IT Administrators in the area of managing file servers, email, antivirus systems, application servers;
• Teamwork, supporting other IT employees in their daily duties;
• User training in the scope of basic hardware and software functionalities.

If you have:

• Over 3 years of experience in a similar position;
• At least secondary education, although IT or technical education is welcome;
• Good knowledge of English, spoken and written, at least at B2 level;
• Practical knowledge of Microsoft client/server environment;
• Working knowledge of ITI methodology;
• Knowledge of Microsoft Office 365 office software;
• Knowledge of PC structure and peripherals;
• Knowledge of MacOS/iOS/Android environment;
• Experience in working on IT ticket platforms (experience in working with ServiceNow preferred);
• Knowledge of Azure, Microsoft System Center Configuration Manager, Endpoint Manager will be an additional asset;
• Ability to operate audio and video devices in meeting rooms;
• Perseverance in solving problems and independence;
• Ease of communicating with users, patience, and empathy in contacts with other people;
• Ability to cope with stress and work under time pressure.

We offer:

• Additional private medical care;
• Group life insurance;
• Possibility to participate in an additional Employee Pension Plan (PPE);
• Meal subsidy;
• Sports card subsidy;
• One additional day of leave (Polpharma Day);
• Access to the online shopping platform;
• Personal accident insurance for children of all Polpharma Biologics employees.

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