Supporting : Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Document, etc.).
responsibilities :
Supporting internal customers via phone and remote tools. Handling direct contact with end users on daily basis while troubleshooting their problems related to computer systems, hardware, software, applications, telephone, network.
Taking ownership of incoming requests till successful resolution including issues escalated from Tier I.
Identifying and troubleshooting problems using remote desktop tools and other resources.
Tier 2 Application Support.
Active Directory Administration.
Email security monitoring, Access Requests and other user provisioning tasks.
Assists peers with troubleshooting, SD processes and procedures.
Supporting colleagues with troubleshooting and incidents resolution.
requirements-expected :
Bachelor degree in Information Technology or equivalent.
2-3 years of experience working in IT service desk.
Fluent knowledge of English, knowledge of other language would be an asset.
Professional certification (e.g. ITIL Foundation) would be an asset.
Network administration and troubleshooting skills.
Knowledge of Operating Systems (Windows, iOS, Android) and Protocols (HTTP, FTP, DNS, IP, SSH, etc.).
Knowledge of systems and administration of: Active Directory, MS Office, etc.
Basic network administration.
Experience in VOIP systems.
offered :
Stable employment.
Social package (private medical care, life insurance, multisport card).
Extensive training package.
Annual bonus.
Office in the city center.
Hybrid model of work - 2 days per week in the office.