responsibilities :

Provide Level 1 support for end user issues and convey resolutions to end user queries
Monitor and react accordingly on the changes in IT environment on-prem and Cloud, support business cloud services being part of cross functional Incident
Response Team Perform hardware and software installations by following existing procedures and knowledgebase guides
Proper escalation of unresolved queries to the next level of support
Being a single point of contact for the end users related to Issues/Requests
Provide remote resolution to issues/queries where applicable
Ensure proper recording, documentation, and closure

requirements-expected :

Relevant higher education in IT
Ability to multitask in critical situations and provide proactive and predictive support
Experience in technical support environment
EntraID fundamental knowledge
Understanding of Windows OS support activities like startup issues, memory & disk utilization
Understanding of printer functionalities
Ready on shift work
Good communication skills (verbal and written)
Self-organized and service-minded, like to engage with other people
Organized, with structed ways of working and treating problem solving as a fun challenge
A team player who is just as comfortable working alone
Good oral and written communication skills in English, Polish will be an advantage
Experience in IT Service Desk or IT Monitoring is very welcome

offered :

benefits :

requirements-expected :