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IT Support Specialist
  • Szczecin
IT Support Specialist
Szczecin, Szczecin, West Pomeranian Voivodeship, Polska
3Shape Poland Sp. z o.o.
10. 7. 2025
Informacje o stanowisku

responsibilities :


  • Provide Level 1 support for end user issues and convey resolutions to end user queries
  • Monitor and react accordingly on the changes in IT environment on-prem and Cloud, support business cloud services being part of cross functional Incident
  • Response Team Perform hardware and software installations by following existing procedures and knowledgebase guides
  • Proper escalation of unresolved queries to the next level of support
  • Being a single point of contact for the end users related to Issues/Requests
  • Provide remote resolution to issues/queries where applicable
  • Ensure proper recording, documentation, and closure

requirements-expected :


  • Relevant higher education in IT
  • Ability to multitask in critical situations and provide proactive and predictive support
  • Experience in technical support environment
  • EntraID fundamental knowledge
  • Understanding of Windows OS support activities like startup issues, memory & disk utilization
  • Understanding of printer functionalities
  • Ready on shift work
  • Good communication skills (verbal and written)
  • Self-organized and service-minded, like to engage with other people
  • Organized, with structed ways of working and treating problem solving as a fun challenge
  • A team player who is just as comfortable working alone
  • Good oral and written communication skills in English, Polish will be an advantage
  • Experience in IT Service Desk or IT Monitoring is very welcome

offered :


  • Private healthcare and a Multisport card to support your well-being
  • A modern office space and a collaborative work culture
  • A fast-paced environment with strong opportunities for career growth
  • Friendly, supportive colleagues — plus fruit, snacks, and great coffee!

benefits :


  • flexible working time
  • fruits
  • integration events
  • corporate library
  • no dress code
  • coffee / tea
  • leisure zone
  • extra social benefits
  • charity initiatives

  • Praca Szczecin
  • Administrator IT Szczecin
  • Specjalista ds. bezpieczeństwa IT Szczecin
  • Szczecin - Oferty pracy w okolicznych lokalizacjach


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