Join our team as an IT Support Specialist (1st Line) and become an essential part of our IT operations. You will be responsible for supporting end-users, maintaining hardware, and ensuring smooth operation of IT systems and networks. Your role will include troubleshooting, configuration, and administration within a collaborative global IT environment.
responsibilities :
Provide support for user workstation hardware (laptops, printers, monitors, etc.).
Offer assistance with Microsoft family services (Active Directory, DNS, DHCP, M365).
Support users in Microsoft 365 and other business applications.
Maintain and troubleshoot Microsoft Windows systems efficiently.
Handle installation and configuration of new systems per internal standards.
Collaborate with Group IT for network equipment operations.
requirements-expected :
Minimum of 1 year of experience in IT support or a similar function.
Proficiency in Microsoft Windows systems and basic Office 365 administration.
Experience with ticketing systems and diagnosing network issues (preferred).
Strong organizational skills and the ability to perform under time pressure.
Independent, reliable, and committed to delivering quality solutions.
Analytical mindset with excellent problem-solving skills.
Fluency in English, enabling seamless communication with global teams.
offered :
Flexible working hours.
Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.
A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
Generous referral bonuses, offering up to PLN6,000 for referring specialists.
Additional revenue sharing opportunities for initiating partnerships with new clients.
Professional development and team support:
Ongoing guidance from a dedicated Team Manager for each employee.
Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.
Community and Well-Being:
Dedicated team-building budget for online and on-site team events.
Opportunities to participate in charitable initiatives and local sports programs.
A supportive and inclusive work culture with an emphasis on diversity and mutual respect.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
