Informacje o stanowisku

responsibilities :

• Handling IT support requests efficiently and with minimal disruption to users.
• Ensuring incidents are resolved within agreed timelines (SLA).
• Delivering customer‑oriented service with a focus on quality and business value.
• Maintaining and updating the knowledge base and operational statuses in Solar Intra.
• Testing new systems, updates, and changes.
• Collaborating with Group IT teams across countries.
• Sharing user feedback and supporting improvements in IT processes and tools.
• Potentially taking on the role of subject‑matter expert in assigned systems.
• Creating and maintaining IT documentation.
• Staying up to date with new technologies and trends.
• Is able to follow processes and procedures

• Experience in IT Support / Service Desk or a similar position.
• Good understanding of business processes and ability to translate them into IT solutions.
• Solid knowledge of MS Office.
• Experience in testing systems and changes.
• Ability to create necessary technical documentation.
• Understanding of IT processes and the business area supported.
• Good command of English and Polish.
• Ability to work in an international environment and openness to cultural differences.
• Work in a good structured way within ITIL processes and procedures
• Knowledge to ITIL best practices
• Strong prioritization, time‑management, and organizational skills.
• Accuracy, attention to detail, and analytical thinking.
• Effective communication skills and high personal culture.
• Openness to new solutions and continuous improvement.
• Responsibility, respect, and a team‑oriented mindset.

• Work in a stable company with a Scandinavian work culture.
• Collaboration with IT experts from various countries.
• Opportunities to grow in both technical and business areas.
• Real impact on IT processes and user experience across the organization.
• A supportive environment that values initiative and accountability.

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• corporate products and services at discounted prices
• extra social benefits
• holiday funds
• employee referral program
• charity initiatives
• Solar Family Fund
• Szkolenia zewnętrzne i wewnętrzne

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