We are looking for a knowledgeable and proactive person to join our team for the position of IT Support Consultant. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a point of contact for IT related questions at the end-user level and responding to their needs in a timely manner.
responsibilities :
Diagnosing and resolving technical issues reported by users
Installing, configuring, and updating software and computer hardware
Providing remote and on-site support to company employees
Maintaining technical documentation and reporting incidents
Collaborating with other departments to ensure the continuity of IT systems operations
Managing IT equipment logistics, including distribution, maintenance, and inventory
Monitoring the technical condition of equipment and planning its replacement or repair
Operating the contact center, including handling inquiries, providing information, and resolving customer issues
requirements-expected :
Secondary or higher education, preferred fields: IT, telecommunications, or related areas
1 year of experience in a similar position
Fluent knowledge of Polish language
Knowledge of Windows operating systems and Microsoft Office suite
Ability to diagnose and resolve technical issues
Good communication skills, ability to work in a team, and high personal culture
Knowledge of the English language
Ability to manage IT equipment and experience in logistics will be an additional asset
offered :
Possibilities to #growITwithus in the sourcing structure on the multinational level
Working with companies from the Fortune 500 list
Agile spirit and transparent communication with the whole team
Work in a high organizational culture and great professional working atmosphere
Great vibe of a successful international company
Flexible working hours
Bonus plan based on a target realization
A transparent recruitment process with clear feedback
Advanced tools for searching /LinkedIn Corporate/ and extensive internal database
Fast career development (promotion on results and competencies) and job rotation program (you can develop your career in other Natek departments)
Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
Referral Program – enjoy cooperation with your colleagues and get a bonus!
5/10 Years NATEK Club – we oHer long-term cooperation and celebrate each fifth cooperation anniversary with gifts
NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
