We are looking for a knowledgeable and proactive person to join our team for the position of IT Support Consultant. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a point of contact for IT related questions at the end-user level and responding to their needs in a timely manner
responsibilities :
Diagnosing and solving technical problems reported by users.
Installation, configuration and updating of software and computer hardware.
Remote and direct support for company employees.
Maintaining technical documentation and reporting incidents.
Cooperation with other departments to ensure the continuity of IT systems.
Managing the logistics of IT equipment, including its distribution, maintenance and inventory.
Monitoring the technical condition of equipment and planning its replacement or repair.
Contact center services, including accepting requests, providing information and solving customer problems.
requirements-expected :
Secondary education or higher, preferred fields: IT, telecommunications or related fields.
Experience in a similar position will be an additional advantage.
Knowledge of Windows operating systems and Microsoft Office.
Ability to diagnose and solve technical problems.
Communication, ability to work in a team and high personal culture.
The ability to manage IT equipment and experience in logistics will be an additional advantage.
Polish language is a must.
Knowledge of English.
offered :
Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
Referral Program – enjoy cooperation with your colleagues and get a bonus!
5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
