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Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7d588f6536b2

Job Views:

18

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Responsibilities:

• Provide advanced 2nd line technical support to end-users and customers through various channels, including phone, email, chat, or in-person;
• Install and configure hardware and software;
• Support the employee onboarding and off-boarding processes;
• Prioritize and resolve service requests and incidents efficiently in a ticketing system meeting SLAs (Service Level Agreements);
• Maintain and track IT assets;
• Create and maintain detailed documentation for common technical issues and solutions, and contribute to the knowledge base;
• Collaborate with other IT teams and specialists to tackle technical problems and projects;
• Assist in important meetings (PC, Audio Video setups) as needed;
• Stay up-to-date with industry trends and best practices in IT support and share knowledge with the team.

Requirements:

• Around 2 years of experience as an IT support specialist or in a similar position.
• Languages: English min. B1 and Polish min. C1.
• Ability to provide technical support and resolve IT issues.
• Knowledge of computer hardware, software, and networks.
• Ability to keep up with technical innovation and trends in IT support.
• Willingness to travel to client sites as needed.
• Open and helpful attitude.
• Strong interpersonal and communication skills.
• Able to work independently and as part of a team.

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