Informacje o stanowisku

• Join a new IT Hub in Wrocław and play a key role in Groups IT Support
• Drive innovation and security across hybrid and cloud-based systems.

About Our Client

Our client is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland.
Known for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.

Job Description

• Own and resolve incidents escalated by 1st Line Support with a focus on accuracy and timeliness.
• Troubleshoot hardware, software, and network issues in hybrid and cloud environments.
• Ensure security by managing phishing threats, MFA, and access reviews.
• Collaborate with IT teams, including 3rd Line Support and external vendors.
• Conduct access audits and maintain compliance across systems.
• Support and train Service Desk teams to enhance service capabilities.
• Drive process improvement and contribute to the "Shift-Left" strategy.

The Successful Applicant

• 3+ years in IT systems engineering or administration, with 2nd/3rd Line experience.
• Proficient in managing Microsoft 365 environments, including PowerShell and SCCM.
• Strong problem-solving and troubleshooting skills in hybrid (cloud/on-prem) environments.
• Certifications like Microsoft Certified: Enterprise Administrator Expert are a plus.
• Excellent communication and collaboration skills.
• Familiarity with security and compliance frameworks for IT systems.

Whats on Offer

• Impactful Role: Drive innovation and transformation at a brand-new IT hub.
• Career Growth: Opportunities to advance in a cutting-edge technical environment.
• Competitive Package: Attractive salary and benefits.

Wrocław - Oferty pracy w okolicznych lokalizacjach