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IT Support Specialist - 2nd Line Operations
  • Wrocław
IT Support Specialist - 2nd Line Operations
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Michael Page
25. 12. 2024
Informacje o stanowisku

technologies-expected :


  • Microsoft Azure
  • PowerShell
  • SQL
  • Windows Server

responsibilities :


  • Own and resolve incidents escalated by 1st Line Support with a focus on accuracy and timeliness.
  • Troubleshoot hardware, software, and network issues in hybrid and cloud environments.
  • Ensure security by managing phishing threats, MFA, and access reviews.
  • Collaborate with IT teams, including 3rd Line Support and external vendors.
  • Conduct access audits and maintain compliance across systems.
  • Support and train Service Desk teams to enhance service capabilities.
  • Drive process improvement and contribute to the "Shift-Left" strategy.

requirements-expected :


  • 3+ years in IT systems engineering or administration, with 2nd/3rd Line experience.
  • Proficient in managing Microsoft 365 environments, including PowerShell and SCCM.
  • Strong problem-solving and troubleshooting skills in hybrid (cloud/on-prem) environments.
  • Certifications like Microsoft Certified: Enterprise Administrator Expert are a plus.
  • Excellent communication and collaboration skills.
  • Familiarity with security and compliance frameworks for IT systems.

offered :


  • Impactful Role: Drive innovation and transformation at a brand-new IT hub.
  • Career Growth: Opportunities to advance in a cutting-edge technical environment.
  • Competitive Package: Attractive salary and benefits.

  • Praca Wrocław
  • Administrator IT Wrocław
  • Specjalista ds. bezpieczeństwa IT Wrocław
  • Wrocław - Oferty pracy w okolicznych lokalizacjach


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