technologies-expected :

responsibilities :

Own and resolve incidents escalated by 1st Line Support with a focus on accuracy and timeliness.
Troubleshoot hardware, software, and network issues in hybrid and cloud environments.
Ensure security by managing phishing threats, MFA, and access reviews.
Collaborate with IT teams, including 3rd Line Support and external vendors.
Conducted access audits and maintained compliance across systems.
Support and train Service Desk teams to enhance service capabilities.
Drive process improvement and contribute to the "Shift-Left" strategy.

requirements-expected :

3+ years in IT systems engineering or administration, with 2nd line experience.
Proficient in managing Microsoft 365 environments, including PowerShell and SCCM.
Strong problem-solving and troubleshooting skills in hybrid (cloud/on-prem) environments.
Certifications like Microsoft Certified: Enterprise Administrator Expert are a plus.
Excellent communication and collaboration skills.
Familiarity with security and compliance frameworks for IT systems.

offered :

Impactful Role: Drive innovation and transformation at a brand-new IT hub.
Career Growth: Opportunities to advance in a cutting-edge technical environment.
Competitive Package: Attractive salary and benefits.