Informacje o stanowisku

technologies-expected :

• Operating systems
• Customer Service Skills
• Hardware
• Collaboration software
• Productivity Software
• Networking services

• Our IT Support team focuses on providing the best customer service to our Egnyte team while delivering best-in-class solutions which boost productivity and increase user satisfaction.
• This is a hybrid role - you will work from the Poznań office 3 days per week.

• Provide high-quality support for computer hardware, operating systems, and enterprise application software.
• Take ownership of tasks that come through the Helpdesk, troubleshoot, and resolve issues detected by our systems or reported by employees in a thorough, timely, and professional manner.
• Handle access management for the company’s resources.
• Support IT infrastructure by monitoring, updating, troubleshooting, and maintaining laptops, printers, servers, accounts, on-prem software, etc.
• Maintain and update asset inventory and documentation for IT systems, services, and processes.
• Configure and support Endpoints with the Addigy and Intune MDM platforms.

• About 2 years of end-user IT support experience.
• Experience supporting Windows, MacOS, Linux as well as iOS and Android. This includes both software and hardware troubleshooting experience.
• Experience configuring and troubleshooting collaboration and productivity software including but not limited to Google Workspace, Microsoft 365 Products, Zoom Pro, Zoom Phone, Slack, Adobe CC.
• Experience tracking physical assets with an asset management tool such as Snipe-IT.
• Familiarity with fundamental networking services and protocols, such as DNS, DHCP, and TCP-IP.
• Ability to navigate a Web-based Admin Console.
• Strong problem-solving skills with a can-do attitude.
• Exceptional interpersonal and customer service skills to assist with employees.
• Experience racking/un-racking server/network equipment and running patch cables in a server room.
• Good English skills to effectively communicate about technical matters.

• Attractive salary package based on skillset.
• Company Equity depending on role and level.
• Your own Egnyte account with lifetime access to 1 TB of cloud storage.
• MyBenefit: you can choose a MultiSport card or gift card every month.
• Private medical healthcare.
• In-house English classes.

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• flexible working time
• integration events

Poznań - Oferty pracy w okolicznych lokalizacjach