technologies-expected :

responsibilities :

Respond to requests for technical assistance in person, via phone, email and ticket support center.
Install, troubleshoot and resolve end-user IT technical matters such as software, hardware, and multimedia systems.
Provide guidance, assistance, coordination and follow-up on clients questions and issues.
Follow standard IT procedures, logging all IT interactions and administering IT software.
Fully supporting, configuring, maintaining and upgrading corporate IT infrastructure, including systems and networks.
Responsible for managing the onboarding and offboarding processes end-to-end.
Collaborate with various technical teams within the organisation.
Identify and escalate situations requiring urgent attention.
Support IT purchasing upon demand.

requirements-expected :

Experience as a Help Desk / IT Support (2+years).
High customer orientation skills.
Familiarity with Hardware components (Desktops, Laptops).
Experience with handling IT tasks on MacOS and Windows OS.
Experience with one of the following IT backend environments (Active directory, Microsoft Azure AD, Okta, Microsoft Office 365, Google Workspace).
Well experienced in supporting end-user desktop peripherals and applications such as internet browsers, printers, workstations, emails etc.
Understanding of networking components and infrastructure (LAN / WAN, TCP/IP, DHCP, DNS).
Communication skills for interfacing with employees in a multitasking environment.
Solid knowledge of information security principles and practices.
Proficiency in Polish and English.

offered :

Join a global, data-driven company with a unique product and a strong R&D center.
Work in an exceptional, innovative, and dynamic environment.
Enjoy full transparency and open communication with colleagues.
Take advantage of tremendous opportunities for growth and career advancement.
Influence and help build personalized product experiences for millions of users.

benefits :

responsibilities :