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Benefit Systems International is part of the Benefit Systems capital group, focusing on international markets. As part of the so-called foreign segment, we operate in the Czech Republic, Slovakia, Bulgaria, Turkey, and Croatia. We oversee the development of our subsidiaries and provide business, legal, and IT consulting services. We’re looking for a proactive and people-oriented IT Support Lead to join our IT team and take ownership of both day-to-day team leadership and hands-on technical support. This role is perfect for someone who enjoys balancing strategic oversight with technical problem-solving, mentoring others, and driving service excellence Due to the international nature of Benefit Systems Internationals operations, a significant part of the work is conducted in English. Lead and coordinate daily IT Support operations, including task allocation and prioritization. Provide L1 & L2 support for incidents and service requests via Jira. Install, configure, and maintain IT hardware (laptops, phones, printers, etc.). Manage user accounts and permissions across systems (Active Directory, Microsoft 365, etc.). Support business applications and operating systems (Windows, macOS). Troubleshoot network issues (VPN, Wi-Fi, DNS) and ensure stable connectivity. Deliver high-quality support both remotely and on-site. Document solutions and best practices in Confluence and SharePoint. Manage IT asset inventory and oversee equipment lifecycle tracking. Provide technical guidance and mentoring to team members on complex issues. Serve as liaison between IT Support and other departments/business units. Prepare regular reports on ticket volumes, service levels, and user satisfaction Proven experience in IT Support roles, with leadership or team coordination exposure. Strong technical troubleshooting skills across end-user hardware, software, and network areas. Experience with Jira, Confluence, Microsoft 365, Active Directory. Solid understanding of Windows and macOS environments. Fluent in English (both written and spoken). Full-time Contract type: B2B or Contract of employment Work mode: on-site only
english language lessons video games at the office medical care package training and development opportunities Benefit Systems International reserves the right to contact selected candidates only.