Informacje o stanowisku

about-project :

• We are looking for an IT Support Engineer to join our Natek’s team, support a banking company and provide on-site technical assistance to end users. This role involves hands-on support with hardware, software and IT environments, including onboarding and user training.
• This is 100% onsite work and part-time job.

• Serve as the first point of contact for on-site users requiring IT support, ensuring high responsiveness and professionalism.
• Provide hands-on support for hardware and software issues, installations, replacements, and configurations.
• Deliver IMACD (Install, Move, Add, Change, Decommission) services.
• Initiate and manage Break/Fix procedures for hardware, coordinating replacements and repairs as necessary.
• Conduct onboarding sessions and training for end users on standard desktop environments and tools.
• Troubleshoot and resolve software-related incidents, including client-specific applications.
• Maintain awareness of the customer’s IT infrastructure, tools, and specific environments.
• Support customer-specific software and coordinate with relevant teams for deeper technical issues.
• Escalate complex issues to higher-level support teams when needed.
• Participate in weekly service review meetings and ensure continuous alignment with service expectations.
• Ensure all incidents and activities are logged and tracked per established processes.

• Minimum 3 years of experience as an IT Support Specialist.
• Hands-on experience in L1/L2 support.
• Strong knowledge of Windows, MacOs, Microsoft Office and ITSM tools.
• Ability to troubleshoot and resolve technical issues efficiently.
• Strong communication skills.
• Fluent English is must have.

• Internal Mobility Program - enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• Referral Program - enjoy cooperation with your colleagues and get a bonus
• 5/10 Years NATEK Club - we offer long-term cooperation and celebrate each fifthyear cooperation anniversary with gifts
• NATEK CSR Events & team buildings - enjoy our values: accountability, partnership and expertise and #workITwithus
• Cafeteria
• Medical Healthcare
• Multisport Club Card
• Technical and Personal training
• Language courses

• sharing the costs of sports activities
• private medical care
• flexible working time
• integration events
• employee referral program

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