Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
Help train and onboard new team members and Amazonians
Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills
requirements-expected :
High school diploma or equivalent
Excellent customer facing skills
1+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
1+ years of experience troubleshooting skills in a multi-user high availability environment
1+ years of experience with PC hardware troubleshooting, repair, deployment, and liquidation
1+ years of computer networking experience
Ability to identify and proactively resolve or escalate issues
Willingness to learn and apply new procedures and technology
Proficient in English.
benefits :
sharing the costs of sports activities
private medical care
life insurance
corporate products and services at discounted prices
