As an IT Support Analyst, you will be working for our client, a leading financial institution dedicated to providing innovative solutions in the banking and finance sector. You will play a key role in ensuring the smooth operation of IT services by addressing user help desk requests and incidents, monitoring the IT production environment, and contributing to the continuous improvement of IT processes. This position requires strong analytical skills and the ability to communicate effectively with a diverse team of professionals.
Join international team as IT Support Analyst and drive innovative solutions!
Warsaw based opportunity with hybrid work model (1 day per week onsite).
responsibilities :
Ensure user help desk support for IT incidents and requests (level 1), including analysis and problem-solving
Communicate effectively during IT incidents to keep stakeholders informed
Monitor the IT production environment proactively to identify potential issues
Contribute to documentation and continuous improvement of IT processes
Perform release quality checks to maintain high standards
requirements-expected :
A bachelor’s or master’s degree in Banking/Finance and/or IT
Functional knowledge in Structured Finance (knowledge of Loan IQ software will be a plus)
Fluency in Polish and English
Excellent analytical and problem-solving skills
Strong communication skills and ability to collaborate with colleagues from different professional and cultural backgrounds
Availability to work in shifts (between 9:00 and 19:00)
benefits :
sharing the costs of sports activities
private medical care
remote work opportunities
flexible working time
fruits
integration events
corporate gym
mobile phone available for private use
computer available for private use
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
