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IT Support Agent with Swedish
  • Opole
IT Support Agent with Swedish
Opole, Opole, Opole Voivodeship, Polska
Capgemini Polska
5. 9. 2025
Informacje o stanowisku

IT Support Agent with Swedish

Miejsce pracy: Opole

Technologies we use

Operating system

  • Windows

About the project

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your responsibilities

Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.

Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.

You will troubleshoot over phone, chat or e-mail. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

Our requirements

  • Very good knowledge of Swedish and English
  • Willingness to take first steps in IT
  • Can-do-it and problem-solving attitude
  • The ability to talk to anyone and cooperate with a team
  • Basic IT skills (Microsoft products e.g. Excel, internet, hardware devices etc.) or a technically oriented mind
  • Frequently used technologies: Windows Operating System
  • You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

What we offer

  • Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
  • Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
  • Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
  • Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • no dress code
  • parking space for employees
  • extra social benefits
  • redeployment package
  • employee referral program
  • charity initiatives
  • access to courses e.g. Excel, VBA, RPA, Customer Care
  • unlimited access to Udemy Business
  • free chat/call with a therapist

Recruitment stages

  • Interview with the recruiter
  • Competency Tests/Language Verification
  • Video call with a manager
  • Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

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