Informacje o stanowisku

IT Support Agent with Romanian

About Us

Capgemini is a leading global technology consulting and services company, dedicated to helping clients harness the power of technology and innovation to transform their businesses. We are committed to nurturing talent and providing opportunities for individuals to grow and develop their careers in the exciting field of IT.

What do you need to start?

• Fluent knowledge of Romanian
• Willingness to take first steps in IT
• Pro client attitude and communication skills
• Basic experience in Windows 10/11 and MS Office
• Team player, problem solving attitude and efficient task management skills
• Readiness to work in shifts

What Duties will help you grow as an Expert

As an IT Support Agent, you will provide technical support to customers regarding everyday usage of a computer. You will analyze and resolve common inquiries and cooperate with the IT specialist team to deal with more complex issues.

After an induction training you will be able to:

• Handle incoming phone calls / e-mails from customers regarding technical issues
• Analyze and resolve most common inquiries using step-by-step solutions
• Deliver high quality standard service to customers
• Cooperate with IT specialist team to deal with more complex issues

What your development path can look like?

Discover IT! You will start your career from the onboarding plan where you’ll learn the basics. As you gain experience, you will have opportunities to reshape your career. You can become:

• Incident Manager – if you can think and make decisions quickly
• Project Manager – if you want to master and develop projects
• Training Coordinator – if you enjoy developing training activities to help your colleagues learn new skills
• Knowledge Manager - if you like sharing and developing knowledge bases

What have we prepared for you?

Space where you can develop yourself:

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual training (e.g. Excel, VBA, RPA or customer care).

• You will have the possibility to join various technical communities.

• Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.



Our legendary atmosphere:

• We dont have a rigid dress code, but we have awesome communities (e.g. OUTfront, , Foreigners Community) and world-changing initiatives like the Grant Program. We are a big company with a unique atmosphere – we make friendships, share important moments, and simply… like each other!



A lot of benefits:

• Possibility to work under a Flexible Work Policy, which includes work in a hybrid model, flexible working hours, equipment package and more.

• Private medical care which can be extended by a package of dental services purchased on preferential terms.

• Private life insurance which can be extended by an oncology package purchased on preferential terms.

• Referral bonuses for recommending your friends to Capgemini.

• Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).

• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services.

In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.

Do you have any additional questions about working in Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

Ref. code: 2904

Posted on: Jan 18, 2025

Experience Level: Students/Graduates

Contract Type: Permanent

Location: Katowice, PL

Brand: Capgemini

Professional Community: Cloud Infrastructure Management

Katowice - Oferty pracy w okolicznych lokalizacjach