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It support agent with german and english
  • Rzeszow
It support agent with german and english
Rzeszów, Rzeszow, Podkarpackie Voivodeship, Polska
DHC Business Solutions Sp. Z O.o.
15. 12. 2024
Informacje o stanowisku

Technologies-expected : JIRA JIRA Help Desk Azure AWS technologies-optional : Microsoft SQL Server RDP Team Viewer Any Desk Grafana Nagios Zabbix Power Shell Bash Python Terraform Ansible about-project : As an IT Support Agent, you will be responsible for providing IT and application support to our clients in both, German and English. Your day-to-day tasks will include troubleshooting, problem reproduction, assisting with system installations, and resolving technical issues in enterprise environments. responsibilities : Provide third-level support to clients in both German and English. Troubleshoot and resolve issues related to enterprise software installations and rollouts. Assist in system installations and enterprise application setups. Work collaboratively with other departments to escalate and resolve more complex issues. To excel in this role, familiarity with the following tools and methodologies, listed in order of importance, is highly beneficial: JIRA and JIRA Help Desk for issue tracking and support management. Cloud service platforms (e.g., Azure, AWS) for understanding modern infrastructure setups. Microsoft Server and Microsoft SQL Server for system and database management. Remote desktop tools (e.g., RDP, Team Viewer, Any Desk) for customer support. ITIL-based support processes to ensure structured and efficient service delivery. Monitoring tools (e.g., Grafana, Nagios, Zabbix) to proactively identify and address system issues. Automation scripts (e.g., Power Shell, Bash, Python, Terraform, Ansible) for streamlining repetitive tasks and managing cloud environments. Browser Analyzer Methods, including the use of developer tools built into modern browsers. Log-analyzer tools for troubleshooting and understanding system behaviors. requirements-expected : Native-level fluency in German and strong proficiency in English. At least 3 years of experience in an IT support role or a related field. Strong troubleshooting skills and ability to analyze technical issues efficiently. Strong interpersonal skills with the ability to empathize with users of varying experience levels. A proactive approach to learning and gaining a deep understanding of our software. offered : Development budget. External training opportunities. Mentoring by a competent and dedicated team. Time for the development of your ideas. Space for experimentation. Flexible working hours. Laptop for work.

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