Informacje o stanowisku

technologies-expected :

• JIRA
• JIRA Help Desk
• Azure
• AWS

• Microsoft SQL Server
• RDP
• TeamViewer
• AnyDesk
• Grafana
• Nagios
• Zabbix
• PowerShell
• Bash
• Python
• Terraform
• Ansible

• As an IT Support Agent, you will be responsible for providing IT and application support to our clients in both, German and English. Your day-to-day tasks will include troubleshooting, problem reproduction, assisting with system installations, and resolving technical issues in enterprise environments.

• Provide third-level support to clients in both German and English.
• Troubleshoot and resolve issues related to enterprise software installations and rollouts.
• Assist in system installations and enterprise application setups.
• Work collaboratively with other departments to escalate and resolve more complex issues.
• To excel in this role, familiarity with the following tools and methodologies, listed in order of importance, is highly beneficial:
• JIRA and JIRA Help Desk for issue tracking and support management.
• Cloud service platforms (e.g., Azure, AWS) for understanding modern infrastructure setups.
• Microsoft Server and Microsoft SQL Server for system and database management.
• Remote desktop tools (e.g., RDP, TeamViewer, AnyDesk) for customer support.
• ITIL-based support processes to ensure structured and efficient service delivery.
• Monitoring tools (e.g., Grafana, Nagios, Zabbix) to proactively identify and address system issues.
• Automation scripts (e.g., PowerShell, Bash, Python, Terraform, Ansible) for streamlining repetitive tasks and managing cloud environments.
• Browser Analyzer Methods, including the use of developer tools built into modern browsers.
• Log-analyzer tools for troubleshooting and understanding system behaviors.

• Native-level fluency in German and strong proficiency in English.
• At least 3 years of experience in an IT support role or a related field.
• Strong troubleshooting skills and ability to analyze technical issues efficiently.
• Strong interpersonal skills with the ability to empathize with users of varying experience levels.
• A proactive approach to learning and gaining a deep understanding of our software.

• Development budget.
• External training opportunities.
• Mentoring by a competent and dedicated team.
• Time for the development of your ideas.
• Space for experimentation.
• Flexible working hours.
• Laptop for work.

Rzeszów - Oferty pracy w okolicznych lokalizacjach