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Responsibilities : Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line. Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend. You will troubleshoot over phone, chat or e-mail. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up. requirements-expected : Very good knowledge of English and German Willingness to take first steps in IT Can-do-it and problem-solving attitude The ability to talk to anyone and cooperate with a team offered : Flexible working hours Equipment package for home office Access to Capgemini Helpline with possibility to chat with therapists. Private medical care and life insurance Bonuses for recommending your friends to Capgemini. Access to Inspiro app with rich audiobooks database Access to our NAIS benefit platform (40+ options available: Netflix, Spotify Multisport, cinema tickets, etc. 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform. Platform with free access to Pluralsight, TED Talks Coursera materials and trainings. Free access to Udemy Business account with ability to use during and outside working hours. Transparent performance management policy. benefits : sharing the costs of sports activities private medical care life insurance no dress code parking space for employees extra social benefits redeployment package employee referral program charity initiatives access to courses e.g. Excel, VBA, RPA, Customer Care unlimited access to Udemy Business free chat/call with a therapist