Informacje o stanowisku

responsibilities :

• deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• diagnose and resolve technical hardware and software issues involving internet connectivity, email clients etc.
• identify and escalate priority issues per Client specifications
• registering an incident and / or Service Request reported via email /phone in the ITSM Tool
• tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary

• knowledge of French or Portuguese and English at least B2 with strong motivation to learn IT
• motivation to start career within IT area
• flexibility to work in shifts (24x5)

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Wrocław - Oferty pracy w okolicznych lokalizacjach