Single point of contact for users issues and requests
Providing 1st line level IT Support to users
Answer all contacts efficiently in a professional and courteous manner
Resolve requests and incidents or pass to resolving teams
Record all steps performed to resolve an issue
Track, chase, and control tickets
Call back, troubleshoot, and perform procedural follow ups
requirements-expected :
Fluent verbal and written English language skills with very good communication skills
Team player with a problem-solving attitude and efficient task management skills
Willingnes to work in 24/7 shift model (with night shifts)
offered :
Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
benefits :
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
