Bielsko-Biała, Bielsko-Biala, Silesian Voivodeship, Polska
Shiloh Industries Sp. z o.o.
5. 4. 2024
Informacje o stanowisku
technologies-expected :
Active Directory
responsibilities :
Provide second level support for all software and hardware needs of end-user computing and desktop-based LAN/WAN systems; troubleshoot and diagnose problems to resolution to minimize down time of applications and personnel, track and report activities in service management system, and follow internal escalation routines to various IT support functions
Manages all phases of end user computing technology life cycle; use asset inventory system to track hardware and software and maintain compliance
Maintain and repair broken hardware and/or coordinate software and hardware vendors to request service regarding defective products
Administer systems and users in Active Directory, System Center Configuration Manager, Outlook, MS Teams for Business, and M365
Provide accurate record of each call in a service management tracking tool; monitor all open issues to ensure business and customer expectations are met, provide periodic updates, and promote customer advocacy.
Support local data center operations including facility infrastructure support for HVAC, generator, UPS and related electrical systems
Responsible for daily backups, tape rotations, and data restore at local server room level
requirements-expected :
Minimum 3 years of experience in similar role as IT Specialist
Fluency in English (minimum B2 level)
Ability to read, analyze, and interpret documents such as safety rules, standard operating procedures, and technical manuals
Computer Skills – for desktop computing and server environments
Customer Service Skills
Teamwork and cooperation
Available for occasional short international trips (approximately twice per year)
Available for occasional on-call and after hours support
offered :
Contract of employment
Career in the international company
Opportunity to take part in international projects
Salary adequate to your competences and experience
Set of social packages: company canteen, private health care (Luxmed), multisport card, flexible work time, social fund extra benefits, Christmas presents, company events