As an IT Service Owner and IT Service Manager, you will be working for our client, a leading global institution focused on delivering innovative process automation, enterprise document management, and customer communication solutions. This role will support internal operations by managing and improving IT services, collaborating with business and technology teams across Europe and globally. You will oversee IT services, ensure adherence to key performance indicators (KPIs), and contribute to overall service strategy, focusing on high-level support, governance, and continuous improvement.
Join us, and optimize service delivery through cutting-edge technology!
Krakow-based opportunity with the possibility to work 80% remotely!
responsibilities :
Acting as the main point of contact for IT service management and ownership
Overseeing service lifecycle phases including strategy, design, transition, and continual improvement
Coordinating service reviews, resilience tests, and stakeholder communication
Ensuring services adhere to SLAs and maintaining high-quality standards
Providing consultancy on service management best practices and principles
Offering functional support for ServiceNow, including dashboard creation and query resolution
Collaborating with global teams to manage service tools and deliver governance-based reporting
Participating in Change Advisory Board meetings and ensuring change management standards are met
Managing incidents, problems, and change management processes using ServiceNow
Maintaining service inventory and updating system information regularly
requirements-expected :
Strong analytical and lateral thinking abilities
Experience in IT Service Management, especially in Change, Incident, and Problem Management
Good knowledge of ITIL methodologies, particularly in Service Continuity, Information Security, and Service Level Management
Expertise in using ServiceNow for service management processes
A team player with adaptability to a fast-changing environment
Basic knowledge of IT technologies and their operational environments
Ability to work in an international, diversified team
Proven ability to develop or support customer-facing applications
Strong collaboration skills and ability to build relationships across teams
Fluent English
benefits :
sharing the costs of sports activities
private medical care
remote work opportunities
flexible working time
fruits
integration events
corporate gym
mobile phone available for private use
computer available for private use
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
