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IT Service Owner Miejsce pracy: Kraków Technologies we use Expected ITIL Oracle Operating system Windows Linux About the project We are looking for an IT Service Owner (ITSO) responsible for the ongoing supply and support of IT services, acting as a single point of contact for those services in line with ITIL Service Lifecycle phases: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. This role offers the opportunity to work closely with diverse controls, governance processes, and technology experts. Sounds like your kind of challenge? Your responsibilities Maintain effective control of end-to-end applications, services, and infrastructure Ensure successful operation and continuous improvement of services Adhere to governance processes and ensure compliance with IT controls and FIM requirements Proactively plan service requirements (e.g., evergreening, capacity upgrades, vulnerability management) Manage delivery and execution of IT control tasks within timelines Act as a contact or escalation point for service-related requests Collaborate with cross-functional teams (Service Owners, Risk & Control Officers, Cyber Security, etc.) Regularly review inventory tools to maintain accurate service and application information Stay updated on IT control and governance requirements and share knowledge with colleagues Note: Detailed project information will be shared during the recruitment process. Our requirements 5 years of experience in IT Service Management, Infrastructure/Software Support, or Project Management Strong knowledge of ITIL methodologies (SLM, Service Continuity, Information Security, Change Management) Good understanding of IT infrastructure, architecture, and risk management Proven experience in IT control, governance, and compliance Ability to build strong stakeholder relationships and lead conversations with senior leadership Strong knowledge of Windows, Linux, or databases (Oracle) Excellent communication skills in English Optional Communicative German and/or French Certifications: ITIL v4, PRINCE2/PMP, Network or other IT-related certifications This is how we organize our work This is how we work at the clients site agile scrum This is how we work on a project Continuous Deployment Continuous Integration What we offer Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.) Hybrid work setup – 5 days per month in Kraków office Collaborative team culture – work alongside experienced professionals eager to share knowledge Continuous development – access to training platforms and growth opportunities Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more High quality equipment – laptop and essential software provided Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference. Mindbox Sp. z o.o. At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe. Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.