We are looking for an IT Service Owner (ITSO) responsible for the ongoing supply and support of IT services, acting as a single point of contact for those services in line with ITIL Service Lifecycle phases: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. This role offers the opportunity to work closely with diverse controls, governance processes, and technology experts.
Sounds like your kind of challenge?
responsibilities :
Maintain effective control of end-to-end applications, services, and infrastructure
Ensure successful operation and continuous improvement of services
Adhere to governance processes and ensure compliance with IT controls and FIM requirements
Proactively plan service requirements (e.g., evergreening, capacity upgrades, vulnerability management)
Manage delivery and execution of IT control tasks within timelines
Act as a contact or escalation point for service-related requests
Collaborate with cross-functional teams (Service Owners, Risk & Control Officers, Cyber Security, etc.)
Regularly review inventory tools to maintain accurate service and application information
Stay updated on IT control and governance requirements and share knowledge with colleagues
Note: Detailed project information will be shared during the recruitment process.
requirements-expected :
5+ years of experience in IT Service Management, Infrastructure/Software Support, or Project Management
Strong knowledge of ITIL methodologies (SLM, Service Continuity, Information Security, Change Management)
Good understanding of IT infrastructure, architecture, and risk management
Proven experience in IT control, governance, and compliance
Ability to build strong stakeholder relationships and lead conversations with senior leadership
Strong knowledge of Windows, Linux, or databases (Oracle)
Excellent communication skills in English
offered :
Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
Hybrid work setup – 5 days per month in Kraków office
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
