We are currently seeking an experienced IT Service Owner to join a dynamic Cybersecurity team for our client in the banking sector. This role is crucial for ensuring the delivery, support, and continuous improvement of key IT services, with full ownership across all phases of the ITIL Service Lifecycle – from Service Strategy through to Continual Service Improvement. If you have a strong background in IT service management and a passion for cybersecurity, we’d love to hear from you.
responsibilities :
Accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency)
Successful operation and continuous improvement of services
Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes
Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades) and regularly communicating the benefits and performance of the services to the Business
Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions
Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Infrastructure Leads; vendor; SSP Leads and CCO Tech colleagues, and within Group such as Cyber Security
Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester
Regular review of inventory tools to maintain service and application information
Any other duties as assigned
requirements-expected :
At least 5 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area
Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
Ability to build and maintain strong relationship with stakeholders and colleagues from other teams
Can-Do attitude where no task is too small or big
Team player and adaptable to change
Good knowledge of IT technologies, their components andtheir operational environments
Good knowledge of Windows, Linux or Database such as Oracle
Strong communication skills in English is a must
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
