overseeing the delivery of IT services, ensuring compliance with service level agreements (SLAs), and continuously improving service quality
implementing IT service management strategies and policies that align with the organizations goals and objectives
defining and documenting IT services
agreeing and contracting SLA for IT services
monitoring and analysing IT service performance metrics, identifying trends, and implementing corrective actions to enhance service delivery and customer satisfaction
conducting SLA review with the customer
collaborating with cross-functional teams and stakeholders to identify IT service requirements and prioritize initiatives based on business needs
cooperating with internal and external teams to ensure effective deployment and maintenance of IT systems, applications, and infrastructure
conducting regular reviews and audits of IT services to identify areas for improvement and implement best practices
requirements-expected :
fluent spoken and written English and German
bachelor’s degree in Information Technology, Computer Science, or a related field
proven experience as an IT Service Manager or in a similar role
strong knowledge of ITIL and COBIT frameworks and service management best practices
excellent leadership and team management skills
strong analytical and problem-solving abilities
exceptional communication and interpersonal skills
displaying strong business acumen by understanding business needs and presenting solutions from a business perspective rather than a purely technical one
offered :
Lets be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
Lets be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
Lets be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
Lets be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
Lets be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
Lets be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
