Hitachi Energy IT have initiated an IT Transformation program for the set up and migration to a new “stand alone” global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs.
As a ServiceNow Service Delivery Manager your role will be to ensure the effective delivery and support of ServiceNow services provided by external vendors.
If you are a motivated self-starter who has a passion for excellence and values education, integrity, innovation, and success, this is a role for you!
responsibilities :
Oversee the delivery of ServiceNow services and ensure they meet the agreed service levels and quality standards
Generate and analyse service delivery reports to identify areas for improvement and provide regular updates to management on service performance and improvement initiatives
Act as the main point of contact for all ServiceNow-related issues and escalations
Ensure seamless service delivery by coordinating with various stakeholders, including internal teams and service providers
Liaise with the stakeholders to understand their needs and ensure ServiceNow services are aligned with business objectives
Conduct regular service reviews and gather feedback to improve service delivery
Analyse incident trends and implement proactive measures to reduce future incidents in collaboration with the service providers
Plan and manage ServiceNow releases, including testing, documentation, and deployment
Oversee the change management process for ServiceNow to ensure changes are implemented with minimal disruption
Lead and manage a team of ServiceNow Business Analysts as well as coordinate closely with delivery teams from the service providers
Ensure ServiceNow services comply with organizational policies and regulatory requirements (e.g. internal and regulatory controls)
requirements-expected :
At least 8 years of experience managing service delivery within IT (minimum 3 years managing the delivery of ServiceNow services)
Degree in software engineering, computer systems, or similar
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Strong analytical skills to identify and resolve issues promptly
Experience in leading and motivating a team, manage conflicts, and foster a collaborative work environment
ITIL Foundation certificate required
Demonstrated experience in working collaboratively in geographically dispersed team
Fluent spoken and written English, ability to formulate complex topics in everyday language
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
corporate library
coffee / tea
drinks
parking space for employees
leisure zone
sharing the costs of tickets to the movies, theater
