The IT Service Manager is a named individual who has responsibility for the ongoing supply and support of the IT Services and provides a single point of contact for any inquiries related to provision of those services. From an organizational perspective, the ITSM must operate within the context of the previous and future IT Target Operating model.
As a Service Manager - you will have an opportunity to work as part of the Team, which contains couple of agile engineering teams, product, technology and delivery leadership from Poland and provide an ongoing supply and support for IT Services related to very important product available across many markets and entities.
Depending on your knowledge and willingness you will have a possibility to work closer to the environments resolving technical issues, managing system configuration as well as application deployment.
responsibilities :
Own release management process in cooperation with a wider team ensuring that obligatory enterprise procedures related to service changes are performed, including change presentation during CABs.
Cover incident management and production support management as well as ensure data required to document Operational Data is provided via the IT Service Acceptance process and associated Non-Functional Requirements.
Proactively monitor the service performance using data captured via available Performance Monitoring Tools, coordinate and support infrastructure activities like patching, migrations, upgrades, service continuity testing activities.
Ensure that each infrastructure service designs change is progressed by solution architects.
Communicate. with Stakeholders, Business and IT colleagues for any inquiries related to provision of the IT service.
Together with product and delivery leads participate in project prioritisation, manage and own all Keep The Lights On activities.
Ensure the services comply with group infrastructure standards:
IT service models are accurate
Operation Level Agreements (OLAs) are Reviewed and understood
Compliance to data governance and periodic review in tools
Service Continuity plans are maintained and routinely tested
requirements-expected :
IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams.
Experience in service management, change management and/or incident management.
IT Infrastructure Library (ITIL) knowledge.
Knowledge and/or experience in cloud-based infrastructure (ideally AWS).
Strong team player with good interpersonal skills.
Proactive and delivery focussed.
Hands on experience in software development lifecycle.
Strong command of English.
offered :
Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
