Informacje o stanowisku

technologies-expected :

• SAP
• Salesforce

• As IT Service Manager, you will be responsible for coordinating the various parties in the global service organization for the Commercial division of the Vaillant Group

• Preparing and executing performance evaluation review meetings with providers to ensure services agreements are fulfilled and mitigations implemented
• Planning and organizing effectively initiatives and projects to continuously improve service levels
• Tracking and tracing tickets and their resolution speed, as well as deriving and initiating necessary measures and escalations
• Service workflow optimization in cooperation with SAP & Salesforce teams to increase the speed of resolution
• Providing support in the management of Hypercare activities in the context of Salesforce & S4/HANA rollouts to support Vaillant’s business transformation

• Successfully completed university degree, e.g. in computer science, economics, engineering or natural sciences
• You have several years of professional experience in a comparable environment and have in-depth knowledge of IT service management, provider management and the use of ticket systems (HPSM, ServiceNow)
• A high degree of team spirit, strong coordination skills and effective prioritization as well as decisiveness and implementation strength make you unique
• You are open to change and have a high affinity for software / IT topics, ideally process management

• Hybrid work and environment that cares about your well-being: flexible working hours, hybrid work model 70/30 and additional 2 days off per year for every employee
• Package of additional benefits: private medical care, multi-sport card
• Our employees can work from selected European Union countries for up to 30 calendar days a year
• A fast growing, agile and very dynamic team that challenges established routines and helps transforming the Vaillant Group to a data informed business
• Constant learning opportunities for both technical and personal growth through a range of workshops, seminars, events, and e-learnings

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• integration events
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• sharing the costs of holidays for kids
• employee referral program
• opportunity to obtain permits and licenses
• extra leave

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