IT Service Manager

Miejsce pracy: Wrocław

Technologies we use

Expected

Mac
Linux
AWS
Azure
GitHub
Jenkins
Ansible
Docker
Windows Server

Operating system

Windows
Linux

About the project

We are looking for an experienced IT Service Manager to lead IT service management and support for a remote location with approximately 100 users. In this role, you will ensure the optimal performance and integration of diverse IT systems while driving strategic initiatives to enhance IT infrastructure. You will focus on maintaining compliance and aligning IT operations with business objectives across all areas.

Dont wait, apply!

Your responsibilities

Spearhead the management of end-user devices and hosting environments, including complex setups using Windows, Mac, Linux, AWS, and Azure, while ensuring security and efficiency
Oversee and refine IT service management platforms like Freshworks, Connectwise Control, and Azure, fostering a culture of continuous improvement and innovation in service delivery
Champion seamless communication and productivity tools implementation, overseeing the integration and support of MS Office Suite, Slack, and Talkdesk to maximize user engagement
Collaborate closely with DevSecOps, engineering, and product teams to ensure security, reliability, and performance of systems using GitHub, Jenkins, Ansible, and Docker

Our requirements

Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field, coupled with at least 8 years of progressively responsible IT management experience
Proven track record in managing complex IT environments, with deep expertise in cloud ecosystems, security standards, and IT service management frameworks
Exceptional leadership skills with a demonstrated ability to influence and drive organizational change across diverse technical teams
Advanced problem-solving abilities, capable of managing and resolving high-stakes technical challenges and operational disruptions
Fluency in English, enabling effective collaboration with teams in the USA and across global functions
Openness to a hybrid work model (2-3 days a week from the Wroclaw office)
Residing in Poland required

What we offer

Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People

Recruitment stages

Send your CV
Talk to us about your expectations
Learn more about our projects and choose the best
Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.

The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment. In a survey, as many as 90% of our employees responded that Sii is a great place to work, and 95% of them think we have a great atmosphere here.

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