IT Service Management Reporting Specialist

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Are you passionate about turning data into decisions? Join us in a role where your insights will shape the future of IT Service Management. As we embrace automation and AI-driven transformation, your reporting expertise will be key to unlocking smarter, faster service delivery.

This role requires exceptional attention to detail, strong analytical thinking, and effective time management. The Reporting Specialist will collaborate closely with stakeholders to ensure reporting solutions align with evolving business needs and contribute to continuous service improvement. The Reporting Specialist will be working in flexible shifts Monday to Friday starting at 8:00 or 9:00 AM (occasionally required to align with US business availability).

What will you be doing?

• Design and maintain Power BI dashboards and data models using multiple data sources
• Automate data refreshes and report distribution, ensuring performance and scalability
• Monitor data accuracy and compliance with internal policies
• Collaborate with ITSM leadership and teams to translate business needs into technical solutions
• Support Power BI users and reporting backups across the organisation
• Create documentation for self-service reporting and promote reporting best practices

What will you need to be successful?

• Advanced Power BI skills including DAX, Power Query and data modelling, plus strong Excel (including VBA) and ServiceNow reporting experience
• Excellent analytical thinking and attention to detail, with the ability to detect anomalies and ensure data accuracy
• Strong communication skills in English, able to engage both technical and non-technical audiences
• Solid understanding of IT Service Management principles; ITIL knowledge is a plus

Inclusion & Belonging

Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website.

Your Future

Generous annual bonus, life insurance, Save As You Earn share options.

Work/Life Balance

Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities.

Your Wellbeing

Private Health and Dental plans, multisport card/my benefit platform and much more.

Flexibility

Hybrid Working Model (For most professional roles).

Training

Hands‑On, Team‑Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies.

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Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Medical Equipment Manufacturing