Continuously improve IT Service Management and IT Shop processes and procedures, e.g. incl. Incident, Problem, Change, Configuration & Asset Management
Monitor and analyze IT Service Performance, identifying areas for improvement and implementing necessary changes to enhance service delivery
Collaborate with cross-functional teams to ensure IT Services meet business needs and align with organizational goal
Manage and prioritize ITSM requirements including IT Shop requests, Incidents etc., ensuring timely resolution and customer satisfaction
Conduct regular IT Service Reviews, identifying trends, issues, and opportunities for improvement
Responsible for developing, maintaining, and promoting knowledge management practices to ensure up-to-date documentation that supports efficient IT service delivery and continuous improvement
requirements-expected :
University degree in Information Technology/ Computer Science or equivalent experience in IT Service Management
Strong understanding of IT Service Management frameworks, such as ITIL is essential, including best practices
Strong communication and interpersonal skills for effectively collaborating with cross-functional teams
A mindset of continuous improvement and experience in methodologies like e.g. Lean and Agile to drive efficiency and effectiveness in IT service Management
Proficiency in English and Polish,
Self-organized and strong ownership attitude
Strong analytical and problem-solving skills
Team player attitude
offered :
International working environment
Unique opportunity to develop professional qualifications and participate in interesting projects and responsibilities
Great team spirit and place to work - mature organization with highly developed qualifications
Benefit package (private health care, Lunchpass card, sport card, group insurance possibility, daily fruits)
Flexible working hours, remote work on selected days
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
flexible working time
corporate products and services at discounted prices
